Refund/Cancellation

SHIPPING POLICY

Website: https://rudrakshhandcrated.com

1. Shipping Locations

We currently ship across India.

2. Processing Time

  • Orders are processed within 2–5 business days.

  • Handmade or bulk orders may take longer.

3. Delivery Time

  • Standard delivery time: 5–10 business days depending on location.

  • Delivery timelines may vary due to courier or unforeseen delays.

4. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout.

5. Packaging

We ensure secure packaging to protect fragile clay products during transit.

6. Damaged Items

If you receive a damaged product:

Claims after 24 hours will not be accepted.

🔴 REFUND POLICY

Effective Date: 20 February 2026

Strict No Refund & No Replacement Policy

All products sold on rudrakshhandcrated.com are handcrafted items.

Due to the nature of handmade products, we follow a:

🚫 No Refund Policy

🚫 No Return Policy

🚫 No Replacement Policy

Once an order is placed and delivered, it cannot be returned or refunded.

Damaged During Shipping (Exception Review Only)

If the product is damaged during shipping:

  • You must contact us within 24 hours

  • Provide clear photos & unboxing proof

  • Claims are subject to verification

We reserve the right to approve or reject any damage claim.

Order Cancellation

Orders cannot be canceled once processed.

Contact

For concerns, email:
📧 rudrakshhandcrated@gmail.com

⚠️ Important Suggestion

To avoid payment gateway issues with Razorpay:

  • Clearly link Refund Policy on checkout page

  • Add checkbox: “I agree to Terms & Refund Policy”